From Inputs to Outputs: How Swedish Match IT Increased Discretionary Spend 20-Fold

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To accelerate a business and IT transformation, Swedish Match uses TBM principles to focus business conversations on the outputs of IT services and how they drive shareholder value. Shifting from a mostly regional outsourcing model to a central shared services function, the Group IT organization has been able to reduce run costs by one third and increase discretionary spend 20-fold.
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