Many IT organizations have developed an ITSM process to create and deliver services with cost transparency to business stakeholders. Others are less mature, with little to no direct alignment of budgets to a defined service portfolio. Both are challenged to plan and budget for future service demand while ensuring rates align to what the business would expect to pay. Without insight into the expected demand for IT services, IT organizations are forced to be reactive to ever-changing requests coming from the business, resulting in increased operating costs and underutilized capital that could otherwise fund new initiatives. Apptio addresses these challenges with Service Demand Planning, an IT planning application that enables IT to plan service investments based on the demand for services, create and manage demand-driven budgets, and ensure predictable IT charges that recover forecasted costs.

In this webinar, learn how Service Demand Planning helps you to:
  • Automate the alignment of existing budgets to a service-oriented view
  • Capture and forecast the volume demand for services to determine the impact on resources
  • Budget at the service level to keep pace with forecast demand
  • Calculate unit service rates to validate the right investment balance across the service portfolio – and, if applicable, drive predictable service charges for the business and properly recover costs
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