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CME Group: Modeling Costs to Change Behavior

“I'm trying to take very complicated services and turn them into component pieces so the business can understand what they can potentially influence, so that I'm not continually buying technology to meet a demand that's growing. To turn that around, we're really asking, ‘what is the profitability of our customers in a digital economy? The cost of a transaction that exists is zero, but how does it exist? It exists because we put power into it; it exists because we have people to serve it. We have to look at the peak to command the trends.” Carl Stumpf, Managing Director and Technology Controller, CME Group

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